Shipping & Holidays

Everything you need to know about processing times, free shipping tiers, courier networks, and our holiday operational schedules. Here is a quick link to our complete shipping policy.

How fast will my order ship?

In-stock gear: Ships within 1-2 business days.

In process items: Ships within 2-5 business days.
Do you ship on weekends or holidays?

We process and ship packages Monday through Friday.

We do not ship on US Federal holidays.
Do you offer free shipping?

Yes! Shipping is free on all orders over $49.

This applies strictly to the Continental US.

Alaska, Hawaii, US territories, and international addresses do not qualify.
Can I choose my shipping carrier?

We use USPS, UPS, FedEx, and other regional carriers.

We automatically select the best carrier based on your delivery address.

Some selection may apply at checkout. While we reserve the right to choose the best-suited courier for your package.

Will my package require a signature or insurance?

We prioritize the security of high-value photography gear.

We reserve the right to add signature confirmation and insurance to any package at our discretion at no extra cost to you.
Do you ship internationally?

Yes. We ship worldwide.

International clients are solely responsible for all local customs duties, import taxes, brokerage fees, or VAT.

Returns & Refunds

Details on our flexible 90-day return window, restocking fee structures, item eligibility criteria, and step-by-step return instructions. Here is a quick link to our complete Return Policy.

What is your return policy window?

You have 90 days from the date you receive your product to request a return.
Are there any return fees?

Days 1–30: Full 100% refund (restocking fees may apply to "NEW" Items).

Days 31–90: Accepted, but a 20% restocking fee is deducted from your refund.
What condition must items be in for a return?

Items must be unworn, unused, completely unaltered, and in their original packaging with all tags, caps, and manuals included.

You must provide a valid proof of purchase.
How do I start a return?

Email us first via the contact link at the bottom of the page.

If accepted, we will send you a prepaid shipping label and instructions.

Do not send items back without emailing us first; unauthorized returns will be rejected.
Can I return sale items or gift cards?

No. All purchases of discounted sale items or gift cards are final.
How long do refunds take to process?

Once we inspect your item, approved refunds hit your original payment method within 7 business days.

If you do not see your funds after 15 business days, contact us.

Warranty

Information regarding our independent store warranties, coverage limitations, product condition requirements, and independent brand status. Here is a quick link to our complete Warranty Policy.

Is my gear covered by a warranty?

Yes! All warranties are provided and serviced directly by ClubCamera.com.

New items: 12-month warranty.

Used & Renewed items: 6-month warranty.

Note: These warranties are not backed or honored by the original manufacturer.
What voids my warranty?

Your warranty covers internal mechanical and electronic failures under normal use. It is immediately voided if the item shows signs of:

  • Tampering: Disassembly, broken factory seals, or self-repair attempts.
  • Impact Damage: Drops, cracks, dents, or rough handling.
  • Environmental Damage: Water exposure, liquid spills, heavy rain, sand, or corrosion.
  • Condition: Items sent in for warranty claims must be in "as sold" condition.