Return, Refund & Warranty Policy

Last Updated: June 8, 2026

1. 90-Day Return Policy

We want to ensure your photography equipment fits your creative needs. You have 90 days from the date you receive your product to decide if it meets your expectations and request a return.

2. Refund Conditions & Restocking Fees

Refund amounts are determined chronologically by the date the return is requested and processed:

• Returns within Days 1–30: You will receive a full 100% refund of the original purchase price, provided all standard return requirements outlined below are met.
• Returns within Days 31–90: Returns are accepted, but a 20% restocking fee will be deducted from your final refund amount.

3. Restocking Fees & Special Product Conditions

• Missing Packaging or Accessories: The item is missing its original box, internal packing materials, plastic wrapping, manuals, blank warranty cards, or any included accessories.
• Altered Condition: The item or its retail packaging has been written on, taped, torn, or visibly altered from its original state.
• Signs of Use or Damage: If an item purchased as "New" shows any signs of handling, testing, cosmetic wear, or minor physical damage.

• Film Consumables: All instant film packs (Instax, Polaroid) and 35mm film rolls.
• Electronics & Software: Opened computers, laptops, software packages, or unwrapped monitors (34 inches or larger).
• Sale Items & Gift Cards: All purchases of discounted sale items or digital/physical gift cards are final.
• Hazardous Materials: Flammable liquids, cleaning gases, sensor cleaning fluids, or hazardous materials.

• Keep it Sealed: Leave the item and its retail packaging in absolutely brand-new, factory-sealed condition.
• Return Everything: Include every single original accessory, manual, cord, and any bundled free promotional items.

4. Standard Return Eligibility Requirements

To qualify for a standard return and refund, your items must strictly meet the following criteria:

• Condition: The item must be in the exact same condition that you received it—unworn, unused, and completely unaltered.
• Packaging: The item must be returned inside its original product packaging with all tags, caps, cords, and manuals included (when applicable).
• Proof of Purchase: You must provide the original sales receipt or valid proof of purchase.

5. ClubCamera.com Product Warranty

All equipment purchased from ClubCamera.com includes an independent warranty provided and managed entirely by us.

• New Items: Covered by a standard 12-month warranty from the date of purchase.
• Used & Refurbished Items: Covered by a standard 6-month warranty from the date of purchase.
• No Manufacturer Backing: These warranties are exclusive to ClubCamera.com. They are not backed, supported, or honored by the original equipment manufacturers.

6. Warranty Eligibility & Equipment Condition

To qualify for a warranty repair, replacement, or store credit under our 6-month or 12-month timelines, the merchandise must be returned "as sold."

We thoroughly inspect all returned gear. Your warranty is immediately voided and service will be denied if the item shows signs of:

• Tampering: Any unauthorized disassembly, broken factory seals, self-repair attempts, or forced firmware modifications.
• Impact Damage: Any evidence of being dropped, bumped, crushed, or subjected to rough handling (e.g., dented barrels, cracked glass, or loose internal components).
• Environmental Damage: Any exposure to water, moisture, liquid spills, heavy rain, sand, corrosion, or extreme temperatures.
• Warranty Functions Covered: The warranty applies strictly to internal hardware defects and failures that occur during normal, proper operation (such as sensor failure, shutter malfunctions, autofocus motor failures, or internal electronic errors).

7. How to Start a Return or Warranty Claim

• Step 1: Contact our support team directly Here
• Step 2: If your return or warranty request is accepted, we will email you a prepaid return shipping label alongside detailed instructions on how and where to send your package.
• Important Packing Rule: Items sent back to us without first requesting an official return via email will be rejected and will not be accepted.

8. Damages, Issues, & Order Discrepancies

Please inspect your shipment immediately upon reception. Contact us at Here right away if:

• The item is defective or functionally broken out of the box.
• The item was physically damaged during shipping transit.
• You received the incorrect item or are missing parts of your order.
• Reporting these issues immediately allows us to evaluate the transit problem and make it right for you.

9. Exchanges

The fastest way to exchange an item is to return the gear you currently have using our standard return process. Once your return is received and accepted, you can make a separate, independent purchase for the new item on our storefront.

10. European Union 14-Day Cooling-Off Period

Notwithstanding the standard policies above, if your merchandise is being shipped directly into the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.

• Rules: The item must still meet our standard eligibility criteria (unused, in original packaging, with proof of purchase).

11. Refund Processing Timelines

• Inspection: We will notify you via email once we have received and physically inspected your returned item to confirm whether the refund is approved.
• Original Payment Method: If approved, you will be automatically refunded on your original payment method within 7 business days.
• Bank Latency: Please note that financial institutions and credit card companies can take additional time to clear and post transactions to your account.
• Escalation: If more than 15 business days have passed since your return was formally approved and you have not received your funds, please contact us immediately HERE